Our Shipping & Delivery Policy
You must be 21 years of age or older to purchase alcohol, and an adult must be present upon delivery to sign for your package.
Martin Wine & Spirits strives to stay up to date with the ever-changing wine shipping laws, but in case of a new development that prevents your order from being processed, your order will be refunded or cancelled as soon as possible. At this time, Martin Wine & Spirits can not ship alcohol to the following states:
Alaska, Hawaii, Massachusetts, Mississippi, Oklahoma, and Utah.
Orders are processed during regular business hours, 9AM to 5PM CST. Since our inventory is spread out among multiple locations, it can take up to four business days to process your order for shipping. Orders placed on Friday after 12PM will be shipped the following Monday to maintain quality control.
Our minimum order total is $25.00, excluding shipping charges. All shipments containing alcoholic products have a $4.00 Adult Signature charge added as required by FedEx / UPS; this fee is included in shipping charges. Eco-friendly packing materials are complementary. Insulated styrofoam shipping boxes are complementary on orders of bottles at $150 average, otherwise, there is an additional fee of up to $16 per case and are available upon request.
Unfortunately, we cannot ship to PO Boxes, freight forwarders, APO/FPO addresses, or internationally. We can ship to a home or business address, however we prefer to ship to a business address where someone will be available to sign, or to a UPS Store location where it will be held for pickup at the recipient’s convenience for up to a week.
We strongly urge you to consider the effect of weather conditions when selecting a shipping method. If you notify us that you would like your order to be put on hold until temperature conditions are more suitable for shipping, we will do so at no additional cost. If you wish to purchase wine now and have us store it until further notice, please note as much in the ‘Comments and Special Instructions’ box in the checkout page. We do not give refunds or honor claims of wine damaged in shipping by extreme temperatures.
Upon purchasing any alcoholic products from MartinWine.com, you are hearby acknowleding the necessity and understanding that there must be an adult with proper identification available to sign for said purchase. Fedex / UPS will attempt no more than three times to deliver, unless contacted by recipient, until the package is returned to the sender. Martin Wine & Spirits will not refund any shipping charges accrued during your order, and is not responsible for products lost or damaged by Fedex / UPS. If this does occur we will do our best to find a swift resolution to make sure you are happy with your experience. In the case of a missing, damaged, or returned order, please give us a call at (504)681-6602 or email us at firstname.lastname@example.org to discuss your options.
In Store Pick Up orders are subject to the same terms as all online purchases, less any shipping regulations. All customers must be 21 years of age and have valid identification that matches user name on the order, ready upon pick up.